At lucxmebaghubx Trading Lda, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be denied a return at our discretion.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The exact timing of the refund may depend on your payment provider's processing times.
Please note that shipping costs are non-refundable unless the return is due to our error. For returns that qualify for free return shipping, we will deduct the cost of return shipping from your refund amount.
If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement. Some payment processors may require additional time to post the refund to your account.
If you still have not received your refund after this period, please contact your bank or credit card company as there may be a processing delay on their end. If you've completed these steps and still haven't received your refund, please contact our customer service team for further assistance.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: lucxmebaghubx Trading Lda
Address: Avenida Fontes Pereira de Melo 35, 1050-118 Lisboa, Portugal
Phone: +351 21 876 3294
Email: [email protected]
